Returns & Refunds

MegaZip sells only genuine OEM parts sourced directly from manufacturers in Japan, UAE, and the USA. This policy is governed by the laws of Japan.

Order Cancellations

• Not yet in handling: full refund available
• In handling stage: 25% of product cost retained, shipping fully refunded
• Shipping cost increase: full refund if customer declines updated fees
• Out of stock / backordered: full refund offered

Returns Accepted

• Wrong part received: replacement at no extra cost (MegaZip error)
• Damaged or defective item: contact immediately with photo/video evidence

Returns Not Accepted

The following items cannot be returned:

• Part doesn't fit (customer error or change of mind)
• Order refused at delivery
• ECU/ECM, sensors, switches, relays
• Fuel pumps, injectors, pressure regulators
• Brake pumps, actuators, shock absorbers
• Wire harness, fuse boxes, ignition coils
• Meters, displays, spark plugs, steering gears

Refund Methods

• Account Credit: instant
• Card Refund: 3–5 business days
• PayPal: 1–2 business days

Refunds are processed within 7 business days after receiving the returned item.

Need to request a refund? Use the Contact Us form or email info@megazip.net